REFUNDS & RETURNS
AN ERROR OR BREAKAGE WITH YOUR ORDER?
Oops we hope not. One of our little worker bees must have hit the clary sage hard this morning! We try very hard to check and double check your order before it leaves our little store. Never fear, if we have packed an incorrect product or size, or something is broken or faulty, please email us within 7 days of receiving your order with the details of the problem and a photo of the items received, invoice and if breakages, a photo of packaging and we will sort it out with minimal fuss! Our aim is for you to stay a valued customer. We do our best to pack your order correctly and carefully. Sometimes the little elves or Santa (Australia Post) slips up. Email email@example.com
I HAVE RECEIVED THE WRONG ITEM OR IT IS DAMAGED DURING SHIPPING
If there is an error with your order, or a product is not as expected, please contact our mail order department within 7 days of receiving your order via email at firstname.lastname@example.org
I'VE CHANGED MY MIND
We do not offer return or refund for change of mind.
I'D LIKE A REFUND AND MY ORDER HASN'T BEEN DISPATCHED YET
In this case we are happy to refund the total order including shipping, less a $10 admin fee. Message us urgently via email at email@example.com to ensure we can stop the order being packed. Once packed we cannot cancel your order.
YOUR ORDER WAS RETURNED TO SENDER
If you do not for any reason collect your parcel from Australia Post and your parcel is returned to us, all Australia Post costs will be passed onto you. A re-send charge is applicable if we need to reship your order to you.
Major Problems - You can choose a refund or exchange if an item has a major problem. This is when the item:
Minor Problems - We will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase —e.g. your receipt.
Please note that in the case of electrical items our certified electrical integrity tester will check all items returned to determine if there is a fault & whether the fault is major or minor.
AUSTRALIAN CONSUMER LAW STATEMENT
WEBSITE INFORMATION & PRODUCT USE DISCLAIMER:
Please ensure you fully read the product page of any product (be it a herb, essential oil or any other product) that you intend to purchase or use. Some herbs, essential oils & other products have contraindication information, or safe use information that should be considered during your research and due diligence, and when deciding to buy or use a product. Plant Essentials strives to keep information up to date, but does not guarantee the accuracy, reliability or currency of the information. Any errors in the information that are brought to our attention will be corrected as soon as possible. It is the customers responsibility to decide if a product is right for the intended use. If you require assistance, please email us at firstname.lastname@example.org to ask questions.
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