CHANGING OR ADDING TO ORDERS
To ensure we run an efficient mail order service with the best possible prices, we are unable to alter your order once you have placed it. This includes adding items to your order, cancelling, changing the payment method etc. Before proceeding to checkout please ensure you have everything in your cart you desire. If you are using a gift card, reward, discount or promo code, add it in the box on the payment page labelled "gift card or discount code" and select "apply". Please ensure you read the product page of each product you purchase to ensure it is the product you require, and it's specifications fit your needs (ie organic, wildcraft etc). A fee is charged should a cancellation need to occur after an order is paid but not shipped.
We pack and post orders Tuesday, Wednesday & Thursday.
Choosing express posts does not speed this up, it only means that we ship via the express post system.
We dispatch orders Tuesday to Thursday excluding Public Holidays applicable to our location. Generally within 24 hours of payment. Please allow enough time (keeping in mind public holidays and weekends slow delivery) for your parcel to arrive at your address (from North Queensland, Australia). To ensure your parcel is not held up, please choose the appropriate freight option...
Our post code is 4818... you can check how long Australia Post delivery takes here.
EXTRA DELIVERY INSTRUCTIONS
If you need your parcel left on your front step, or have something else Australia Post needs to know, please put your extra delivery instructions in your shipping address as you checkout. Australia Post has started a new system of leaving the parcel when it is safe to do so, if you do not wish this to happen, it's also a good idea to note this in the address. Notes to Australia post put on the notes rather than the address may be missed and we can't take responsibility if this happens.
TRACKING MY DELIVERY
Once your parcel has been dispatched to the courier, we will send you an email letting you know this has happened. Where ever possible we use trackable delivery methods to get your order to you as quickly and safely as possible.
USING "MYPOST SAFE DROP"
If you choose to have your parcel delivered using Safe Drop or you provide an Authority to Leave, Plant Essentials is not liable for parcels that may be stolen or damaged after delivery
CUSTOMS & QUARANTINE
Please be aware that Plant Essentials is not responsible for seizure, refusal, returns, duty payable or re-shipment. It is your responsibility to check your states import laws & fees.
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